Questions

I am passionate about supporting individuals & teams to communicate naturally & professionally in English. This makes it easier for you to meet & connect with people of all nationalities in everyday & business situations, whether online or face to face. 

I realise most people working with British colleagues & teams don’t only need English language, but also want to understand British people, the culture & ways of doing things. The combination of English language & British culture learning is a unique part of all our training courses. 

We want you to have a personalised, bespoke training solution. We don’t believe in boring, mass group courses or off-the-shelf identikit training which don’t give you the specific results you need to step change your language or British cultural insight. 

Currently all our training is being offered online only. Book your initial consultation to discuss your requirements.

Sessions can be flexible depending on your needs, fitting around your schedule in the early morning, during the day or in the evening. 

Book your initial consultation to discuss your requirements.

We offer training & coaching for individuals.

British cultural training is also available for small teams. 

If you are interested in everyday English & have a group of friends who want to learn together, then we can set up conversation courses for a small group (maximum 8). 

We recommend that the following courses are for individuals only, so that the course can be personalised completely to your specific needs:

• Business English,
• Meeting English,
• Email English,
• Presentation English,
• Business English Writing,
• Grammar coaching,
• Pronunciation & Accent softening.

We recommend that you have a minimum level of intermediate English in order to get the most benefit from our training. If you’re not sure about your current level, then please book your initial consultation. 

Advanced English speakers & international professionals benefit greatly from our training, as you learn more about contemporary use of English, British specific phrases & culture; making you more effective in communication. 

Absolutely! That’s the benefit of working with you individually. It’s personalised to you & we can make sure we help you learn exactly what you need. 

Book your initial consultation to discuss your requirements.

Every client is carefully matched to a trainer in our team based on your needs & interests, as well as the trainer’s experience & specialisation. 

Currently Perfect Cuppa English has a team of 7 trainers, including Victoria Rennoldson, who are all delivering training online currently.

Book your initial consultation to find out more about our trainers & how they can support you.

When you book your initial consultation I will talk to you about your learning needs & then make a recommendation.

That might be a short intensive course, a longer course with regular sessions or occasional power sessions. 

This will depend on your needs & which course you are booking. After your initial consultation, I will develop a full recommendation with fees, which we agree before we start.

Our training courses for individuals start from £375 for 5 online meetings.

For business & corporate training, please book an initial consultation.

Our standard terms are that payment falls due on invoice. We will invoice you in advance for the full course fees & no course can start without payment.

We ask clients to pay for the full course fees by bank transfer, transferwise or paypal in advance of the first meeting.

The start date of your training can be confirmed after receipt of the fees. 

Occasionally you may need to cancel a meeting because you’re ill, away with work or on holiday.

Our trainers plan & prepare a lot of material in advance of the meetings, so we request 24 hours’ notice for cancelling or rearranging a meeting. Trainers try to be flexible to rearrange meetings, if requested & they have availability.

If a meeting is cancelled less than 24 hours before the start of the meeting time, the meeting fee is chargeable.

You may request to pause a course for a period of time for illness or personal reasons, for example if you are particularly busy, or need a break.

If this happens, we may need to find a replacement trainer to work with you when you restart the course.

However, all courses must be completed within 12 months from the 1^st meeting date in the booking. 

If any course meetings are not completed within this time-frame, then you will not be able to transfer the meetings or receive a refund.

The courses are payable in full, in advance, to guarantee the availability of the trainers for you. If for any reason you would like to cancel the course altogether and not complete the course, it is requested that:

1. If there is an issue, initially you speak to Victoria Rennoldson to discuss these issues and try to establish a solution. Victoria Rennoldson will provide a written action plan within 24 hours after the conversation to agree how the issue will be resolved.
2. If that does not resolve the issue within 7 calendar days after the action plan is confirmed, then you may request to cancel the course, giving at least 7 calendar days’ notice in writing to terminate the course. The termination date is 7 calendar days after you send the written notice.
3. A credit note will be issued to the value of any meetings not completed by the termination date, after taking away any discount originally applied to the course fees plus an administrative fee equivalent to the cost of 1 meeting.
4. You can use this credit note to rebook a new course or restart your training up to 12 months after the termination date. If any credit remains after this time-frame, then you will not be able to transfer the credit or receive a refund.

Perfect Cuppa English specialises in training adults in private courses & coaching sessions, so we unfortunately do not currently offer courses for children.